Refund Policy

CargoScope web subscriptions are processed by Stripe for accounts created on or after September 24, 2026; Paddle for most accounts created earlier (your checkout and receipts name the processor). If you believe you were charged in error or need help with a refund request, contact us at support@cargoscope.io. Approved refunds are returned to the original payment method through the same processor when possible.

The current CargoScope mobile companion app does not sell subscriptions. If you previously purchased a CargoScope subscription through the Apple App Store or Google Play, that legacy purchase remains billed by the original storefront and refund requests must follow that storefront's refund process.

You can cancel a paid subscription before the next renewal date. Cancellation stops future renewal charges, but it does not automatically create a refund for the current billing period unless required by law or approved by the billing provider.

For refund or billing questions, email support@cargoscope.io.